Last updated: May 18, 2026
This Refund Policy explains when and how refunds are issued for services provided by Contyra LLC, a Wyoming limited liability company. It applies to all monthly service packages and project-based engagements paid through contyra.com or our invoicing system, and is incorporated into our Terms of Service.
Important: Contyra does not use automatic recurring billing. Each invoice is a one-time charge for one service month. There is no need to cancel future billing — simply do not approve the next invoice. Refund requests apply only to the paid invoice for the current service month.
First-invoice refund window: 7 calendar days, if production has not started.
No automatic renewal: Future months are invoiced only after written client approval. To stop after the current service month, simply do not approve the next invoice.
How to request: email [email protected] from the email on your account.
If you request a refund within seven (7) calendar days of paying your first monthly invoice and Contyra has not yet begun production on any deliverable, you are entitled to a full refund of that first invoice.
"Production has begun" means any of the following has occurred: (a) the discovery call has been completed, (b) the strategy brief has been drafted, (c) interviews for content research have started, or (d) any draft of a deliverable has begun. Merely scheduling a discovery call does not end the refund window.
To request a refund, email [email protected] from the email on your account before the 7-day window closes. Refunds are issued to the original payment method within 5–10 business days.
Once production has started on any deliverable in the current service month, the invoice for that service month is non-refundable. You will, however, receive every deliverable scheduled for that service month.
Contyra does not automatically renew plans or charge clients on a recurring basis. Each invoice is a one-time charge for one service month. To stop after the current service month, the Client simply does not approve a new invoice — no cancellation notice is required.
When you choose not to continue:
If you request a refund for a project-based engagement before the project kickoff call, you receive a full refund minus a 5% transaction-processing fee retained by our payment processor.
Once the kickoff call has occurred and the strategy brief is in progress, the engagement deposit becomes non-refundable as work has begun. Remaining milestone payments are refundable on a pro-rata basis for work not yet performed.
If a delivered piece of work materially fails to meet the scope set out in the approved strategy brief — for example, wrong word count, missing required sections, or fundamental misalignment with the brief — Contyra will revise the work at no additional cost until it meets the brief. This guarantee applies for fourteen (14) days from delivery of the affected piece.
This guarantee does not cover subjective stylistic preferences not specified in the brief, scope expansions beyond the original brief, or business outcomes (rankings, leads, revenue), which depend on factors outside Contyra's control.
We ask that you contact us at [email protected] before initiating a chargeback with your card issuer so we can investigate and resolve billing questions quickly. Almost every billing question is resolved within one business day.
If a chargeback is opened for services already rendered or delivered, we will provide the card issuer with the signed service agreement, invoices, approval records, and delivery evidence in support of the charge. We may also pause future deliverables on the account until the dispute is resolved.
Approved refunds are issued to the original payment method used for the transaction (typically the credit/debit card on file at Stripe). Refunds typically appear on your statement within 5–10 business days, depending on your card issuer.
Refunds in non-USD currencies are issued in USD at the original transaction exchange rate; foreign-currency conversion differences are not refundable.
This policy does not limit any rights you have under applicable consumer-protection law in your jurisdiction. If you believe you are entitled to a refund under such law, contact us with details and we will evaluate the request in good faith.
Email [email protected] and include:
We confirm receipt within one business day and respond with a decision within 5 business days.
Contyra LLC — Billing & Support
30 N Gould St, Ste R
Sheridan, WY 82801, United States
[email protected] · +1 (307) 310-7446